Vindex
Support
Need help? We’re here to assist with violations, work orders, tenant risk, marketplace bids, and portfolio reporting.
For now, this is a demo environment; support channels below describe how production support would be organized.
Product support
Core app
Dashboards, violations, work orders, attachments, and tenant views.
Data & feeds
HPD / DOB
Imports, CSV loads, and regulatory data consistency.
Account & billing
Admin
Users, roles, plans, and invoicing in a production deployment.
Vindex supports landlords, operations teams, attorneys, consultants, contractors, and lenders working on regulated multifamily portfolios. Below are the primary support areas and how to reach us in a production environment.
1. Product Support (App, Dashboard & Flows)
For issues related to logins, dashboard behavior, violation listings, work orders, attached files, tenant pages, or marketplace screens.
- Problems loading the dashboard or navigation errors
- Violations or properties not appearing as expected in views
- Work orders not saving, updating, or linking correctly
- Attachment uploads, previews, or deletions not working
Email: support@vindexapp.com
2. Data, Imports & Integrations
For questions about HPD / DOB data, CSV imports, Directus back-end behavior, or connections to property management and accounting systems.
- HPD or DOB violations not matching public data
- CSV imports failing for violations, properties, tenants, or work orders
- Requests to sync data from third-party systems (e.g. PM, AP/GL)
- Normalization or mapping issues (borough, class, severity)
Email: data@vindexapp.com
3. Account, Access & Billing
For invoices, plan changes, user provisioning, or role/permission questions.
- Adding or removing landlords, ops, legal, or vendor users
- Configuring read-only vs. full-access roles
- Plan upgrades, renewals, and billing disputes
- Changing the organization owner or primary contact
Email: billing@vindexapp.com
4. Security & Privacy
For questions about access logs, data protection, tenant data handling, or potential security incidents.
- Concerns about unauthorized access to portfolio data
- Questions about how tenant or case data is stored
- Requests for audit logs or security documentation
- Reporting suspected security or privacy issues
Email: security@vindexapp.com
Response Time & Priority
In a production environment, we aim to respond to most inquiries within 24–48 hours on business days, with faster handling for urgent access or security issues.
- Critical (P1) — platform access, security incidents, or data loss risks.
- High (P2) — material impact on violation, work order, or legal workflows.
- Normal (P3) — feature questions, imports, and configuration tasks.
In this demo environment, response times may differ. Use the demo login to explore core flows and UI behavior.